FAQ

Once you place an order, we will send you a confirmation email to track the status of your order. Once your order is paid for, we will send you another email with a link to track your order. Alternatively, you can track the status of your order from the Order History section on your website account page.

After placing the order, we will complete the shipment within 2-3 working days.

Currently, we have local warehouses as well as Amazon warehouses in the United States. We will ship from our main warehouse except USA.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. 

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.